Service

As a villa lifts manufacturer, SOLKER is committed to providing comprehensive service support to ensure your home elevator operates smoothly and efficiently.

Our professional team offers expert installation, routine maintenance, and prompt repair services.

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Comprehensive support and worry-free service - SOLKER

SOLKER's comprehensive support and worry-free service

SOLKER is committed to providing customers with a full range of support services, covering everything from selection consultation and professional installation to customized design, routine maintenance, and emergency repairs. We have an experienced technical team and a perfect service system to ensure that every villa elevator can operate safely and efficiently.

Regardless of the program consultation before purchase or the maintenance during use, SOLKER guarantees customer satisfaction and peace of mind with meticulous services, helping to create a comfortable and convenient home life.

Home Elevator Manufacturer-SOLKER's Service Advantages

At SOLKER, we strive to provide comprehensive and seamless services throughout your entire experience with our high-end villa elevators.

Our commitment ensures satisfaction from the very first consultation to after-sales support.

Pre-sale Consultation

Expert guidance to help you understand the best home elevator solutions tailored to your needs and home design.

Sample Support

Provision of product samples and demonstrations to help you experience the quality and design before making your decision.

Customization Services

Private customization options allow you to personalize your elevator to perfectly match your home décor and requirements.

After-sale Guarantee

Comprehensive maintenance and warranty services guarantee the reliable and safe operation of your elevator.

Technical Support

Professional technical assistance is available to resolve any issues and provide expert advice whenever needed.

Logistics Assistance

Coordinated logistics support ensures secure and prompt delivery of your elevator, handled with care.

Pre-Sales Consultation and Support

At SOLKER, we provide comprehensive pre-sales services to ensure you make the best choice for your home elevator needs. Our experts offer personalized guidance, detailed product information, and customized solutions tailored to your villa's unique design and requirements.

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Free Consultation

After submitting your request, SOLKER professional consultants will contact you within 12 hours (working days) to provide 1-to-1 solutions

Villa Lifts Selection Support

According to the structure of the house, family members, and decorating style, we will recommend 3 optimal models for you to compare, including drive type, material, and intelligent function details.

Free Sample Experience

Provide button panel and car material samples (limited to 3 kinds), free shipping within 3 working days, support logistics tracking, and the sample fee can be deducted from the order.

Multi-language Service

Provide professional consultation in English (24 hours), Spanish, and French, including technical document translation and bilingual conference support.

In-Sales Service

At SOLKER, our commitment to excellence extends beyond product delivery. During the sales process, we provide comprehensive support to ensure a seamless and satisfying experience for every customer.

Personalized Consultation

Our experts work closely with you to understand your specific home elevator needs and recommend solutions tailored to your space and aesthetic preferences.

Detailed Product Presentation

We provide thorough demonstrations of SOLKER elevators, showcasing features, specifications, and customization options to help you make informed decisions.

On-Site Assessment

Professional technicians conduct on-site evaluations to analyze installation feasibility and provide precise technical guidance.

Customized Design Services

Our design team collaborates with you to create elevator designs that harmonize perfectly with your home décor and personal style.

Transparent Quotation and Timelines

We offer clear and detailed quotations along with realistic project timelines to keep you informed every step of the way.

Responsive Communication

SOLKER ensures prompt and attentive communication throughout the sales period to address any questions or concerns you may have.

Exceptional After-Sales Service

Villa lifts manufacturer SOLKER, we prioritize your satisfaction and safety with comprehensive after-sales support. Our dedicated team ensures timely maintenance, expert repairs, and personalized care to keep your villa elevator operating flawlessly, providing peace of mind and continued comfort.

Warranty Terms

Comprehensive coverage for defects in materials and workmanship for a specified period.

Exchange & Return Policy

Flexible options for product exchange or return within the stipulated timeframe under qualifying conditions.

Response Time

Prompt customer service with a guaranteed response within 24 hours for all inquiries and support requests.

FAQ Support

Accessible answers to common questions ensure smooth use and troubleshooting of your home elevator.

SOLKER's Logistics and Customs Clearance Support

At SOLKER, we understand that seamless delivery and smooth customs clearance are crucial to ensuring our high-end villa elevators reach our customers safely and on time. Our comprehensive logistics and customs clearance support is designed to provide peace of mind throughout the entire shipping process.

Logistics and Customs Clearance Support - SOLKER

SOLKER's Comprehensive Service Solutions

At SOLKER, we provide end-to-end services that cover every aspect of your home elevator experience, ensuring reliability, safety, and elegance throughout its lifecycle.

24/7 Customer Service Response

Our customer service team is available around the clock to promptly address any inquiries or concerns you may have. Whether it's an emergency or a simple question, we are here to support you anytime, ensuring peace of mind.

Video Remote Guidance

With our advanced video remote guidance, expert technicians can assist you in real-time without needing an on-site visit. This efficient service helps troubleshoot issues quickly, reducing downtime and enhancing convenience.

One-on-One Technical Guidance

SOLKER provides personalized one-on-one technical guidance tailored to your specific elevator model and home environment. Our specialists walk you through maintenance, usage tips, and safety features to ensure optimal performance and user confidence.

Frequently asked questions

Browse some answers to our most common questions, or you can drop us a line to ask something else.

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How long does a custom order take to deliver?

On average, production takes 30–45 days after confirmation, depending on your configuration.

Is customization available for both indoor and outdoor elevators?

Yes. All custom options apply to indoor and weatherproof outdoor models.

How does the customization process work?

Our design team will guide you through the steps: style selection, material choice, and 3D visualization before confirmation.

What parts of the elevator can be customized?

You can personalize wall panels, flooring, lighting, control panels, handrails, and door finishes.

Can I customize the elevator to match my home style?

Absolutely. We offer multiple cabin styles, materials, and finishes to suit modern, classic, or minimalist interiors.

Do I need architectural drawings to start customization?

Not required initially. We can start with basic dimensions or photos and assist with full planning.

Can I choose specific materials or colors for the cabin?

Yes. We offer a wide range of premium materials and finishes — from stone to wood to glass.

Can the elevator design be matched to my home's architecture?

Absolutely. Our designers tailor each cabin to complement your interior layout and style.

How long is the production date required?

Under normal circumstances, the production time is 35 to 45 days.

How to install an elevator and what is the warranty?

We have overseas technicians who are at your service 24 hours a day, 365 days a year.

Looking for custom lifts for villa manufacturing solutions?

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Design, prototyping, production, and shipping—all in one place.
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